This post will explain happyfox alternatives. It takes two things to provide amazing support: great people and the correct tools. If you don’t have one of these, the work gets much more difficult. Finding the correct tool is the easier of the two, but it is not without its difficulties.
Each support staff has its own set of demands and needs when it comes to the tools they use to provide customer care. Support software firms that offer a la carte services have sprung up as a result of this concept. HappyFox is one of the most well-known examples of this.
The 9 Best HappyFox Alternatives In 2022
In this article, you can know about happyfox alternatives here are the details below;
Rather than providing a pre-packaged platform, you can pick and choose the tools you want to use, paying a monthly price for each. While this allows you to customise the solution to your specific needs, it also makes pricing more complicated and unpredictable, which can be troublesome when trying to acquire approval or adding a new team member.
The nine HappyFox alternatives below are a terrific place to start if you’re an existing HappyFox user looking to switch or simply gathering possibilities in your support software search.
The 9 Best HappyFox alternatives
Though there is some feature overlap, each of the nine alternatives to HappyFox listed below has its own unique features that make them better suitable for specific use scenarios.
1. Help Scout
For increasing teams, HappyFox is the best alternative.
Help Scout is a dedicated customer care platform designed to help expanding teams provide excellent customer service. When you signup, you gain access to a wide range of tools aimed at assisting you in providing the best possible client experience. Also check Biteable Alternatives
To facilitate team collaboration, our shared inbox contains features like private notes and @mentions, as well as collision detection, which prevents duplicate work by displaying when an agent is currently engaged on a specific topic.
You may also use workflows to automate typical processes like conversation sorting and client profiling to offer more context.
Docs, our knowledge base builder, is ideal if you want to encourage customers to help themselves. The user-friendly editor makes developing self-service content a breeze. Customers can quickly discover the answers they need thanks to built-in search capabilities and organisational features. Finally, Docs-specific reports highlight which content is performing well and where you can improve.
Through an embeddable widget, Beacon provides live chat capabilities and proactive assistance alternatives. Customers can use the widget to search your Docs site content or ask a question to your support team, allowing them to get answers when and when they need them.
Through our reports, Help Scout also comes with pre-built performance dashboards. You can also build custom reports to focus on the metrics that are most important to you and your team. Last but not least, you gain access to Help Scout’s world-class support team, which is available by email 24 hours a day, seven days a week to answer any queries you may have.
Starting at $20 per month per user.
2. Live Agent
For chat-heavy teams, HappyFox is the best alternative.
When LiveAgent first began, their main goal was to assist teams in providing excellent live chat service. As they’ve expanded, they’ve added more features to its toolset, such as a shared inbox, social support (for a fee), and even video calling (though this is only available on their higher-cost plans).
Though they provide decent coverage, the cost of adding more services rises quickly, making LiveAgent a bit pricy for some. If you don’t require all of their channels, there are alternative solutions on the list that are more reasonably priced.
Monthly fees start at $15 per agent.
3. Zoho Office
The best HappyFox alternative for Zoho teams.
Zoho rose to prominence thanks to their CRM solution. As the firm progressed, it added more services, including Zoho Desk, a support desk solution. You gain access to support tools like a shared inbox, live chat, a knowledge base builder, and reporting to track team progress when you sign up.
They also include productivity tools like stored replies and rudimentary automations to help your team save time. If you use Zoho CRM, the two effortlessly combine, giving you a complete view of your communication with a single customer, saving time and hassle for everyone involved.
Free plan is available. Monthly plans start at $14 per agent.
4. Zendesk
For huge teams, HappyFox is the best alternative.
Zendesk is probably the most well-known help desk software. They categorise their plans into two categories: basic and suite. The core plans are less expensive, but they are mostly confined to email support, with some rudimentary reporting and productivity capabilities thrown in for good measure.
The suite plans, which start at $49 per agent per month, include omnichannel coverage. A shared mailbox, a live chat tool, a knowledge base builder, reporting, and productivity features like automations, integrations, and AI-powered automated responses are all included in their suite options.
Although the list of features is extensive, it is likely to be more than most teams require. Zendesk also takes a long time to set up, so you may be paying for two products for months while you get things up and running and train your employees. If you don’t have a large budget or require all of their sophisticated capabilities, you should probably search elsewhere. Also check WooCommerce Alternatives
Monthly fees start at $19 per agent.
5. Freshdesk
For phone-heavy teams, HappyFox is the best alternative.
Freshdesk is a customer service platform that includes a shared inbox, live chat software, a knowledge base builder, and AI-powered automatic responses (though that functionality is limited to their highest cost plan).
Freshdesk is, in all honesty, quite identical to Zendesk, down to the fact that they divide plans into two categories: support desk and omnichannel. However, all of their omnichannel subscriptions (beginning at $29 per agent per month) have more advanced phone functionality, including included minutes. They could be a fantastic alternative if your staff relies heavily on phone support.
Free plan is available. Paid plans start at $15 per month per agent.
6. Front
For teams who want to use personal email addresses, HappyFox is the best option.
Support teams frequently use a group email address (support@companyname.com), but this isn’t always the best option. If that’s the case, Front might be a nice fit for you. It’s a shared inbox service that lets users react to emails using their personal email addresses.
They also have certain collaborative tools, such as internal notes and ticket assignment, in addition to that capability. Basic automations and other productivity tools are available, however they are only available on their higher-cost subscriptions.
Monthly fees start at $19 per person.
7. Salesforce Service Cloud
The best HappyFox option for Salesforce teams.
Salesforce, like some of the others on our list, may not immediately spring to mind when considering support solutions, but they have been developing customer support software for quite some time. Service Cloud is the most recent iteration.
A shared inbox, a knowledge base builder, and a live chat tool are all included in Service Cloud. You’ll also have access to certain standard tools like internal notes, automations, tagging, and reports to help you understand team performance. If you use another Salesforce product, you can connect the two to learn even more about the individuals with whom you’re interacting.
Monthly fees start at $25 per user.
8. TeamSupport
For B2B support teams, HappyFox is the best alternative.
TeamSupport is a customer service platform designed exclusively for B2B companies. Many of their features are similar to those included on the list, such as a shared mailbox, knowledge base builder, and live chat software (though chat is only offered on their higher cost plans).
They do, however, include some more complex customer management capabilities, such as in-depth client profiles, the ability to have multiple SLAs for different customers, and a customer health dashboard, which can help your team stay informed and anticipate customer demands. Also check tableau alternatives
Monthly fees start at $49 per agent.
9. Kustomer
Kustomer is the best HappyFox option for organisations looking for CRM functionality.
Kustomer is a combination of a customer service tool and a CRM. A shared email, a knowledge base builder, and live chat software are all included. They also offer an AI product called Kustomer IQ, which is designed to assist with ticket deflection and can handle simple customer support requirements.
You can build out customer profiles in CRM so that representatives have a more full picture of the folks they’re engaging with. You can add custom objects to profiles to include important data, and you can restrict access to different portions of the platform to ensure that all of your customers’ information is safe.
Starting at $89 per month per user.
Making the best decision
Access to the correct tools is critical to the success of any support team. No one wants to spend too much for features they don’t require, but there must be a balance.
Teams evolve, and their requirements shift. Make sure you’re not buying just on the basis of current events. Rather, purchase with your current and future requirements in mind.
